The first agent.
We choose a job that would make a useful difference to your team. Together, we define what starts it, what the agent should do and what a successful result looks like.
UKIYO OPS / THE CROSS-STACK AI OPERATING SYSTEM
More work handled.
Your business
connected.
Your AI team, working across the software you already use.
Signal spots missed opportunities in your connected tools. NORI brings you a plan. You decide what runs. Ops puts your AI agents to work on calls, bookings and follow-up, then NORI brings the results back to you.
From the first inquiry to the next customer. Calls, messages and records working together.Full customer story · about 6 minutes · sound on.
Alex ChenOne customer. A whole relationship.FICTIONAL HVAC EXAMPLEYOUR TOOLS. YOUR AI WORKFORCE. ONE CONNECTED OPERATION.See how your tools connect ↓
EXPERIENCE OPS
One customer.
From inquiry to referral.
Follow Alex from his first inquiry to a booked visit, installation, payment and referral.
Northstar is our fictional HVAC example. The same connected approach applies across your business.
NORTHSTAR / AN HVAC CUSTOMER STORY
Meet Alex.
Watch the whole story.
From the first call to the next referral.
Hear the conversations. See the work they set in motion.
Scripted fictional calls · Illustrated workflows · No accounts connected.
Ops THE CUSTOMER STORY
Inquiry0:00
•••
ALEX SENDS AN INQUIRY
THE WORK BEHIND THE CONVERSATION
ACAlex’s relationship stays.SSam’s begins.
Look closer Call script, customer details and other outcomes
Explore all 12 moments
WHAT IF THE CUSTOMER CHOOSES DIFFERENTLY?
WHICH TOOLS ARE INVOLVEDIllustrative stack · sample actions, no connected accounts.
Fictional walkthrough · no live calls, messages, bookings, or payments.
SHARED CUSTOMER HISTORY
The conversation moves on.
The details stay with the customer.
Alex’s original request informs Avery’s call. His agreed time and access notes reach Nina and the crew. Payment and membership updates stay with his record, so later follow-up starts with what has already happened.
ONE OPERATING SYSTEM. YOUR WHOLE OPERATION.
What would you take
off your team’s plate?
From sales and customer care to delivery, billing and internal work, explore the jobs agents can handle with your existing tools.
CUSTOM AGENTS. YOUR WAY OF WORKING.
What would you like
an agent to handle?
Explore an example or describe a job of your own. Bring your idea to a 45-minute consultation with Ukiyo. We’ll work through what the agent should do, the tools it needs and the scope to propose.
WHAT WOULD YOU HAND OVER?
Explore an example, then discuss your request with Ukiyo. No agent is created or activated here.
HEAR THE TEAM AT WORK
Choose an agent.
Hear them work.
Four voices from Alex’s story. Pick a conversation to hear how each handles the job.
These four agents are the cast for our HVAC example. Alex is the same homeowner throughout the recorded calls.
CROSS-STACK BY DESIGN
5,000+ apps.
Keep your stack.
Keep the software your team knows. Ops works across your customer records, calendar, inbox, job management and accounting tools.
Explore a catalogue of 5,000+ apps. We check the connections and actions your business needs before setup.
5,000+ listings · connection access checked for your setup
THE AI OPERATING LAYER
OpsYour customer’s history.
Ready wherever the work happens.
ONE CONNECTED HANDOFF · ILLUSTRATIVE EXAMPLE
YOUR EXISTING TOOLS · ILLUSTRATIVE EXAMPLES
DRAG TO EXPLORE · SELECT A TOOL TO LOOK CLOSERYOUR STACK CAN DIFFER
THE WORK BETWEEN YOUR TOOLS
Your tools.
One coordinated operation.
Ops reads the records in your tools and uses them to get work done. See how a booking, job, follow-up or payment moves between apps.
THE SITUATION · HVAC EXAMPLE
OpsCustomer details → The next actionSTEP 1 / 3
See where your tools fit.
Browse 5,000+ catalogue listings. Choose your tools to explore a possible workflow. Connection access and supported actions are checked for your setup.
↳ Keep the tools your team knows.↳ Give the next person the right details.↳ Decide what Ops can do.
Example tools and workflows. We verify connection access and agree the permitted actions for your setup before anything goes live.
BUILT-IN OVERSIGHT
Your business.
Your rules.
Decide what each agent can do and when a person takes over. Try a held invoice reminder, an unavailable calendar or a draft waiting for approval.
Inspect the records behind Alex’s story Customer details, connected tools and team handoffs ↗
ILLUSTRATED WORKFLOW · ORIGINAL STORY RECORDS
WHEN A PERSON NEEDS TO STEP IN
A question on the invoice.
A person on the case.
The reminder pauses. Billing receives the invoice and payment history. A person reviews the next response.
YOUR BUSINESS, YOUR OPERATION
Built for the way
your business works.
Book a home-service visit. Prepare a client project. Follow up on a consulting proposal. Ops works around the jobs your business needs done.
Example workflows. We agree your scope and confirm the connections before rollout.
FROM FIRST CONVERSATION TO ROLLOUT
Your first agent.
A clear plan to build it.
In your 45-minute consultation, we’ll map the first agent, the tools it needs and the scope to confirm before implementation.
The tools it needs.
We map the software your team already uses and the records the agent needs to read or update. You’ll know which connections need checking and how the details reach the next person.
The implementation scope.
We outline the proposed workflow, the decisions your team keeps and when a person takes over. You leave knowing what needs confirming before we prepare a proposal covering setup, RyO usage and support.
What changes for your team Responses, handoffs and results ↓
The lead gets a response.
The agent carries the request into the call, records the answer and books the agreed next step.
The next person is ready.
Scheduling, access notes and the customer’s concern reach the crew with the job.
The owner sees the result.
Customer updates, payment records and agent activity stay connected. NORI brings the outcome back for review.
Shown in the fictional Northstar story. Your supported actions and handoffs are scoped around your business before launch.
From planning to launch Roles, testing, ownership & ongoing support ↗
- 01
Map the work
Your customer journey, current tools and the handoffs worth improving.
- 02
Agree the scope
The agent roles, responsibilities, allowed actions and human approval points.
- 03
Rehearse together
The normal path, customer objections, unavailable tools and the records your team needs.
- 04
Approve the rollout
Named owners, agreed acceptance checks and a support and review plan.
Check the whole workflow
before it goes live.
- 01Agree the job, its limits and who owns it.
- 02Confirm each connection and allowed action.
- 03Test the normal path and the exceptions.
- 04Review the records before approving rollout.
Know what you’re agreeing to.
Your proposal covers the agents, connections, setup work, RyO usage and ongoing support. We agree who owns each step before rollout.
BEFORE YOU START
A few things
worth knowing.
What can agents handle? What does your team control? Here’s what to know before setup.
How do Ops, NORI and the agents work together?
Ops connects the work across your existing software. NORI helps you see what needs attention and brings you a plan. Your agents handle the agreed jobs, and your team keeps the decisions you choose.
Do we have to replace our CRM or other tools?
You can keep your existing tools. We check the connections and actions your workflow needs, then scope Ops around them.
Can you build agents beyond the roles in this demo?
Yes. The eight standard roles are starting points. We also scope custom agents for other jobs, departments and workflows. We define each job, the business knowledge and tools it needs, how it communicates and when it hands work to your team.
What can an agent do without our approval?
You agree the work each agent owns, the actions it can take and the decisions that need a person. Routine work can run on its own within those rules. Selected actions wait for approval, and questions that need a person go to your team.
What happens when a tool is unavailable?
We agree what pauses, who gets alerted and what needs to be checked before work resumes. We test those exceptions with your team alongside the everyday workflow.
Can we review the customer record and handoff?
The customer journey shows the call, the context carried forward and the next owner. Open “See the records from this story” below the customer journey to see the sample customer details, tool actions and team handoffs. This is a fictional customer story, not a live customer account.
What determines pricing and implementation?
The roles you need, call and message volume, connections and setup determine the scope. Your proposal spells out the price, included usage, support and checks before launch.
How do we discuss data, access and ongoing support?
Review the connection permissions and the information needed for your workflow during setup. Agree support ownership and escalation before rollout. Read our Privacy Policy and Terms, or talk with Ukiyo about your requirements.
LET’S TALK ABOUT YOUR BUSINESS
Let’s plan Ops
around your business.
Tell us where work gets stuck. In 45 minutes, we’ll outline the first agent’s job, identify the connections to check and agree the approvals and handoffs your team keeps. Your proposal can then cover setup, RyO usage and ongoing support.
Tell us about your business. Explore the demo. Book a 45-minute consultation.